Course Overview
What You'll Learn

Define a business case and elaborate on objectives and benefits of a customer service knowledge base

Plan user requirements for a customer service knowledge base

Explain the importance of PDPA compliance in customer service knowledge base

Develop system specifications to meet the organisation’s objectives and budget

Gather feedback from 2 users to improve the customer service knowledge base

Entry Requirements

• Learners without any formal qualifications (e.g. NTC / N Level / O Level etc) will be required to provide SOA or supporting documents to prove that they have attended minimum of three WSQ training pro- grams (equivalent or higher). They will then know the expectations of the course such as the willingness to participate in class activities which include group discussion, brainstorming, presentation that requires medium to high sociality and emotion.
• If the learners do not meet any of the above requirements, they could submit a writing proficiency assessment and interview by program specialist who will then approve on a case by case basis.

Course Schedule
Course Fees $1300.00 (Excluding GST) / $1417.00 (Including GST)
SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $507.00
(After 70% SSG Funding)
Singapore Citizens ≥40yrs $507.00
(After 70% SSG Funding)
International Participants $1417.00
(No Funding)
Non-SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $767.00
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $507.00
(After 70% SSG Funding)
International Participants $1417.00
(No Funding)
Self-sponsored
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $767.00
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $507.00
(After 70% SSG Funding)
International Participants $1417.00
(No Funding)

Post Secondary Education Account (PSEA)

Eligible learners can utilise their PSEA funds for eligible courses. Click here to find out more.

Self Sponsored

SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.

LearnCollab has to be informed of the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.

Company Sponsored

Enhanced Training Support Scheme

– Organisation must be registered or incorporated in Singapore

– At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents

– Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million

– Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course

– Trainees must be Singapore Citizens or Singapore Permanent Residents

Absentee Payroll

Companies who sponsor their employees for the course may apply for Absentee Payroll here.

Course Contact
  • Sales and Enquiry 8339 4783

  • contactus@learncollab.com.sg
  • 8.30am – 6.00pm (Mon – Fri)

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Main Office: 456 Balestier Road, Ascent@456 #02-11, Singapore 329832

    Other Centers: 200 Jln Sultan, Textile Centre #03-01/B, Singapore 199018

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