Course Overview

Service quality is considered as an important tool for a company to differentiate itself from its competitors. It is a measure of how well the service level delivered matches customer expectations. Delivering quality service means conforming to customer expectations on a consistent basis.

Customers who believe the service being provided is below their expectations will have a range of negative thoughts regarding the service. Changing a customer’s thoughts of the service being provided can be difficult and will require the input from company management to firstly explain the problems and secondly agree how to fix the problem. The frequency of customer contact in this industry makes good personal presentation very important. We need to be aware that people often form an opinion about us personally, and the establishment we work for as a result of our appearance before we speak to them. They very often form their opinion based on what they see initially. As a result we must make sure we always maintain high levels of personal presentation.

Working in the cleaning industry also involves communicating with clients and other staff members on a regular basis. Every staff member will need to communicate with users, and other colleagues etc. In order to provide professional customer service the staff member must have communication skills as well as a good knowledge of the services your company provides. Providing assistance and information in a prompt manner may include a customer asking the cleaner for the location of a restroom, location of an ATM or the location of a business in the building.

What You'll Learn

Identify the types of triggers in the service environment that may lead to potential service challenges

Provide quality customer service by addressing customers’ concerns promptly

Identify and apply problem solving tools and techniques to assess customer needs

Apply effective communication to identify and clarify customer needs and expectations

Apply service recovery procedures to respond to service challenges

Entry Requirements

The level of English language proficiency at WPLN Level 1.
No work experience required.
Majority of learners come with language barriers due to low educational level. The program though conducted in English, requires our trainers to translate some of the content to Mandarin, Malay, sometimes Tamil and to different dialects to meet the special needs of learners for ease of understanding.

• The level of English language proficiency to be at WLPN Level 1
• No work experience required
• Majority of learners come with language barriers due to low educational level. The program though conducted in English, requires our trainers to translate some of the content to Mandarin, Malay, sometimes Tamil and to different dialects to meet the special needs of learners for ease of understanding.

For self-sponsored individuals, our program consultant will screen them for their English language ability and they will be counselled to enquire at British Council for the appropriate language course if learners are not able to fulfil basic literacy requirements.

Course Fees $240.00 (Excluding GST) / $259.20 (Including GST)
SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $91.20
(After 70% SSG Funding)
Singapore Citizens ≥40yrs $91.20
(After 70% SSG Funding)
International Participants $259.20
(No Funding)
Non-SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $139.20
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $91.20
(After 70% SSG Funding)
International Participants $259.20
(No Funding)
Self-sponsored
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $139.20
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $91.20
(After 70% SSG Funding)
International Participants $259.20
(No Funding)

Post Secondary Education Account (PSEA)

Eligible learners can utilise their PSEA funds for eligible courses. Click here to find out more.

Self Sponsored

SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.

LearnCollab has to be informed of the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.

Company Sponsored

Enhanced Training Support Scheme

– Organisation must be registered or incorporated in Singapore

– At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents

– Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million

– Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course

– Trainees must be Singapore Citizens or Singapore Permanent Residents

Absentee Payroll

Companies who sponsor their employees for the course may apply for Absentee Payroll here.

Course Contact
  • Sales and Enquiry 8339 4783

  • contactus@learncollab.com.sg
  • 8.30am – 6.00pm (Mon – Fri)

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Main Office: 456 Balestier Road, Ascent@456 #02-11, Singapore 329832

    Other Centers: 200 Jln Sultan, Textile Centre #03-01/B, Singapore 199018

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