Course Overview

As the service environment one works in becomes increasingly complex with changing demographics, the organisation needs to bring the best and most qualified people together to raise the competitive edge and also meet the regulatory framework of diversity and inclusion to be a norm. Employees must be able to work and relate to different sets of team members with multi-racial, gender, cultural mix and age groups. They have to develop personal and social-emotional skill sets e.g. self-awareness, understanding and managing emotions and how they affect one’s thoughts and actions, developing self-esteem and confidence and cross-cultural competencies to work effectively. Developing resilience/coping skills is particularly important to people, especially in the service environment. A resilient employee who can resist adversity, cope with uncertainty and recover more successfully from stressful frontline situations or emotional stress is less likely to leave the organisation. They can maintain healthy relationships with colleagues in a team and accommodate the different expectations, preferences, styles, needs and behaviours of the full range of customer types requires emotional intelligence. Front-line staff also need to develop resilience to manage these relationships.

This module enables participants to develop their ability to ‘bounce back’ and to improve their coping skills. This programme starts participants on a level of awareness of the impact of their interpersonal interactions and their plans for development in dealing with the everyday situations they encounter with team members and customers.

 

What You'll Learn

COURSE OUTLINE

Identify the types of diversity markers and benefits of building successful diverse teams

Develop and inclusive workplace culture to recognise different perspectives of cultural backgrounds, racial backgrounds to support inclusiveness

Identify the 5 aspects of emotional intelligence to manage relationships

Develop a personal development plan and monitor one’s own progress in embracing diversity and service challenges

Apply EI to know where the triggers are on service delivery and manage one’s emotions and performance

Entry Requirements
  • WPL Level 3 
  • 1 year experience in working with people from diverse backgrounds

 

Course Fees $400.00 (Excluding GST) / $432.00 (Including GST)
SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $152
(After 70% SSG Funding)
Singapore Citizens ≥40yrs $152
(After 70% SSG Funding)
International Participants $432.00
(No Funding)
Non-SMEs
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $232.00
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $152.00
(After 70% SSG Funding)
International Participants $432.00
(No Funding)
Self-sponsored
Singapore Citizens <40yrs & PR/LTVP+ of all Ages $232.00
(After 50% SSG Funding)
Singapore Citizens ≥40yrs $152.00
(After 70% SSG Funding)
International Participants $432.00
(No Funding)

Post Secondary Education Account (PSEA)

PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more. (See the link – PSEA can be utilised for subsidised programmes eligible for SkillsFuture Credit support. Click here to find out more.

Self Sponsored

SkillsFuture Credit

Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.

This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.

LearnCollab has to be informed of the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.

Company Sponsored

Enhanced Training Support Scheme

– Organisation must be registered or incorporated in Singapore

– At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents

– Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million

– Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course

– Trainees must be Singapore Citizens or Singapore Permanent Residents

Absentee Payroll

Companies who sponsor their employees for the course may apply for Absentee Payroll here.

Course Contact
  • Sales and Enquiry 8339 4783

  • contactus@learncollab.com.sg
  • 8.30am – 6.00pm (Mon – Fri)

    Please call or email us your enquiry.

    Thank you for your patience and understanding.

  • Main Office: 456 Balestier Road, Ascent@456 #02-11, Singapore 329832
    Other Centers: 200 Jln Sultan, Textile Centre #03-01/B, Singapore 199018

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