Course Overview
What You'll Learn
Identify the types of customers according to their characteristics
Identify and apply the key techniques of exceeding the customers’ expectations
Apply the principles of grooming and etiquette according to organisational guidelines to manage one’s interaction with customers
Recognise the formal channels to handle and escalate customer complaints and feedback
Identify the types of digitalisation tools available for ‘audience targeting’ as part of the personalisation strategy and apply techniques of personalising and customising service
Entry Requirements
Course Schedule
Course Fees $400.00 (Excluding GST) / $432.00 (Including GST)
| SMEs | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $152.00 (After 70% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
| Non-SMEs | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $232.00 (After 50% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
| Self-sponsored | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $232.00 (After 50% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
Post Secondary Education Account (PSEA)
Eligible learners can utilise their PSEA funds for eligible courses. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.
LearnCollab has to be informed of the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.
Company Sponsored
Enhanced Training Support Scheme
– Organisation must be registered or incorporated in Singapore
– At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
– Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
– Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
– Trainees must be Singapore Citizens or Singapore Permanent Residents
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here.
Course Contact
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Sales and Enquiry 8339 4783
- contactus@learncollab.com.sg
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8.30am – 6.00pm (Mon – Fri)
Please call or email us your enquiry.
Thank you for your patience and understanding.
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Main Office: 456 Balestier Road, Ascent@456 #02-11, Singapore 329832
Other Centers: 200 Jln Sultan, Textile Centre #03-01/B, Singapore 199018
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