Course Overview
Good customer service is a given for any organisation that needs to compete in this business landscape. Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot. This course aims to provide learners with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience. Learners will be able to escalate service issues based on an organisation’s response system and provide a consistent and positive customer experience.
• This course aims to provide learners with the skills required to deal with challenging customers, provide exceptional customer service and retain customers.
• In the business landscape, you are competing with industry players who provides similar, if not, better customer service. Therefore, you will be faced with challenging problems that have to be dealt with on the spot.
• This course will help you to develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience.
• One of the ways is to use technology to hone your skills in digital literacy at the same time, using the technology to aid your mission to achieve stellar customer service satisfaction
• One of the suggested ways to go about doing this is to escalate service issues digitally, based on an organisation’s response system and provide a consistent and positive customer experience.
• Besides being equipped with better people skills in active listening and patience, the learners are exposed to real-world service experience and built confidence to level-up its customer service role as a host to facilitate customers’ interactions with technology in this digital era; teaching customers on how to use available technology to improve their customer journey.
What You'll Learn
Identify triggers in the service environment causing potential service challenges
Identify types of service challenges in different sectors
Recognise the consequences of not handling or responding effectively and in a timely manner
Identify the importance of social media in connecting customers to the organisation to provide customer support
Apply effective communication techniques to resolve complaints and gaps in service delivery
Entry Requirements
Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.
For self-sponsored enquirers, our course consultant will screen them for their English language ability during the enquiry stage and if they do not meet the requirements, they will be directed to enquire at British Council for the appropriate language course.
Register
Course Fees $400.00 (Excluding GST) / $432.00 (Including GST)
| SMEs | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $152.00 (After 70% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
| Non-SMEs | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $232.00 (After 50% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
| Self-sponsored | |
|---|---|
| Singapore Citizens <40yrs & PR/LTVP+ of all Ages | $232.00 (After 50% SSG Funding) |
| Singapore Citizens ≥40yrs | $152.00 (After 70% SSG Funding) |
| International Participants | $432.00 (No Funding) |
Post Secondary Education Account (PSEA)
Eligible learners can utilise their PSEA funds for eligible courses. Click here to find out more.
Self Sponsored
SkillsFuture Credit
Singapore Citizens aged 25 and above may use their SkillsFuture Credits to pay for the course fees. The credits may be used on top of existing course fee funding.
This is only applicable to self-sponsored participants. Applications via MySkillsFuture.sg must be made within 60 days before course commencement.
LearnCollab has to be informed of the Claim ID no. and claim amount in order for the correct payable course fee amount to be reflected on the invoice. Please click here for more details on SkillsFuture Credit.
Company Sponsored
Enhanced Training Support Scheme
– Organisation must be registered or incorporated in Singapore
– At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents
– Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than SGD100 million
– Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
– Trainees must be Singapore Citizens or Singapore Permanent Residents
Absentee Payroll
Companies who sponsor their employees for the course may apply for Absentee Payroll here.
Course Contact
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Sales and Enquiry 8339 4783
- contactus@learncollab.com.sg
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8.30am – 6.00pm (Mon – Fri)
Please call or email us your enquiry.
Thank you for your patience and understanding.
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Main Office: 456 Balestier Road, Ascent@456 #02-11, Singapore 329832
Other Centers: 200 Jln Sultan, Textile Centre #03-01/B, Singapore 199018
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