Polish Your Service Armour
TGS-2021007515

Course Overview

Good customer service is a given for any organisation that needs to compete in this business landscape. Working in a customer service role can mean individuals are faced with challenging problems that have to be dealt with on the spot.

This course aims to provide learners with the skills required to deal with challenging customers, provide exceptional customer service and retain customers. It also helps develop skills to appropriately deal with a range of possible situations and handle enquiries effectively while adding value to the customer’s experience. Learners will be able to escalate service issues based on an organisation’s response system and provide a consistent and positive customer experience.

What You'll Learn

The unit covers the following Performance Criteria: These would best be taught via a combination of lecture, demonstrations and hands-on practice.

Identify triggers in the service environment causing potential service challenges

Identify types of service challenges in different sectors

Recognise the consequences of not handling or responding effectively and in a timely manner

Identify the importance of social media in connecting customers to the organisation to provide customer support

Apply customer service models to deliver a consistent response to customer demands when service fails to meet expectiation

Apply effective communication techniques to resolve complaints and gaps in service delivery

Respond to unresolved issues and escalate in accordance to organisation's standards, policies and procedures

Course Requirements

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Course Schedule & Registration

Click To View Course Schedule

Course Fees

$400.00 (Excluding GST)
$436.00  (Including GST)

Corporate
Individual

SMEs

Non-SMEs

Singapore Citizens <40yrs

$156.00

(After 70% SSG Funding)

$236.00

(After 50% SSG Funding)

Singapore Citizens ≥40yrs

$156.00

(After 70% SSG Funding)

$156.00

(After 70% SSG Funding)

 PR / LTVP+                 ≥21yrs

$156.00

(After 70% SSG Funding)

$236.00

(After 50% SSG Funding)

International Learners

$436.00

(No Funding)

$436.00

(No Funding)

Refund & Withdrawal

At LearnCollab, by ensuring your satisfaction is our priority. If you need to request a refund or to make a withdrawal request, simply click below to be redirected to our Refund & Withdrawal Policy. Our team is committed to processing your requests promptly. Feel free to contact our support team if you have any questions or require assistance.

Funding & Subsidies

Discover your eligibility today! Reach out to us to explore the funding and subsidies that await you.

Check Out Other Courses

Registered
Training Provider

Empowering both individuals and enterprises to acquire essential skills, drive innovation, and excel in today's dynamic professional landscape.