This module prepares the learner to be competent in social media marketing in a real-world context. Competency training starts with understanding the strengths and weaknesses of major social media platforms such as Facebook, Instagram, Twitter & LinkedIn.
Next, the impact of social media on a customer journey needs to be examined. Effective strategies to develop a practical social media plan in addition to detailed steps for executing both paid and organic social media campaigns will also be covered.
As social media channels are best utilized to create awareness, encourage engagement and generate leads, this syllabus will focus particularly on lead generation strategies using social media. By the end of the course, the learner will not only understand how to effectively leverage social media to build brand awareness and engagement, but the learner will also be able to successfully plan, manage and execute an effective social media lead generation campaign.
LU 1: Set social media marketing objectives LU 2: Plans for a social marketing campaign LU 3 Review social media marketing opportunities LU 4: Review the effectiveness of social media marketing LU 5: Evaluate the use of different types of social media platforms LU 6: Evaluate the usage of social media
What You'll Learn
The unit covers the following Performance Criteria: These would best be taught via a combination of lecture, demonstrations and hands-on practice.
Explain the considerations of consumer reviews and user generated content
Explain the privacy legislation and confidentiality requirements
Determine the feasibility of using different types of social media platforms
Explain the key characteristics of customer behaviour in relation to social media use
Evaluate usage of social media and its potential impact on the organisation
Course Requirements
Have some secondary or tertiary education, or minimum WPL of level 5 and WPN of level 5
Have working experience of slightly more than three years for supervisors and team leaders
Manage the delivery of services to stakeholders within projects of limited scope
Have effective communication and relationship management skills to work with employees from all levels and areas within an organisation
Provide support to operational employees in the implementation of change processes
Work with competitive knowledge of the business, industry and sector in which the organisation operates
Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) & Workplace Literacy (WPL) Level 5
The entry requirement will be ‘N’ level/’O’ level qualification and above and be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5/’N’ level.
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 5/’N’ level
Required Years of Experience in Relevant Domain
At least 3 years working experience in supervisory/team leader role.
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